FREQUENTLY ASKED QUESTIONS

What are your hours of operation?

Monday: 9:00AM – 5:00PM

Tuesday: 9:00AM – 5:00PM

Wednesday: 9:00AM – 5:00PM

Thursday: 9:00AM- 3:30PM*

Friday: 9:00AM – 5:00PM

Saturday: 8:30AM – 11:30AM*

Sunday: 8:30AM – 11:30AM*

*If no parties are scheduled in the afternoon, will we extend our open play hours. Please check our Home page every Wednesday for the upcoming weekend and Thursday schedule.

Do I need to make a reservation?

We currently do not take reservations for open play hours. Feel free to call ahead of your visit in order to check availability.

How long can I stay?

As long as we are not at capacity, you may stay as long as you like. If at capacity, we ask that you give other children the chance to play after 2 hours.

Can I come play, leave and then come back?

Our Single, 5 Pack and 10 Pack Play Passes do not include free re-entry. We do, however, offer discounted re-entry rates, which are listed on our Ways To Play page. If you have purchased a 1 Month, 3 Month or Yearly Unlimited Membership, you can come and go as often as you would like during open play hours.

What is the suitable age range for the play space?

6 months to 5 years. While older children are sure have a blast at The Playroom NYC, it is our responsibility to ensure the safety of our younger clients by capping the age limit at 5 years.

Are you a nut-free facility?

While we cannot say we are a completely nut-free space, we do not allow any nuts or nut products to be eaten at The Playroom NYC.

What is your immunization policy?

As an open public play space, we cannot require parents/caregivers to show proof of vaccination before utilizing our premises. We do, however, take every care to ensure The Playroom’s environment is cleaned and sanitized before and after business each day.

What is your sick child policy?

We ask that parents and caregivers be considerate and keep their children home if they are sick or feeling under the weather. We want to ensure that The Playroom NYC remains a fun, safe and healthy environment for all to enjoy.

How often are the toys cleaned?

A professional cleaning associate is available and working on-site throughout open play hours and after the facility is closed to ensure that all areas and toys within the space are kept clean and sanitary.

Is stroller parking available?

We offer a limited amount of space in the front of our facility for stroller parking.

Is there a place to eat within the play space?

There is a designated room in the back of the facility where food is allowed. We offer a vending machine and encourage you to bring your own snacks, as long as they do not contain nuts or nut by-products.

Is there a changing table available?

A changing table is indeed available at the facility.