Frequently Asked Questions
What are your Hours of operation?
Monday – Friday 9:00am – 6:00pm
Saturday / Sunday 8:30am – 11:30am (*5:00pm)
*If no private events are scheduled in the afternoon, our open play hours will be extended. Please check our homepage for our weekly updated hours.
Do I need to make a reservation?
We allow walk-in’s with a first come first served basis and do not take reservations. You can purchase drop-in or play passes ahead of time, but do not need to register before you arrive. On Holidays, we recommend calling ahead of your visit to check our availability.
How long can I stay?
If we are not at capacity, you may stay as long as you like. You will always be guaranteed a minimum of 2 hours in the play space when purchasing passes through The Playroom NYC.
Can I come play, leave and come back?
There is a discounted $15 re-entry fee. Our single drop-in, open play passes and bronze membership do not include free re-entry. All other monthly memberships include unlimited re-entry.
What is the suitable age range for The Playroom NYC.
6 months to 5 years old. We restrict the age to ensure the safety of all children in the play space.
Are you a nut free facility?
We are a nut sensitive and aware facility, however, we can not guarantee to be a nut free facility due to uncontrollable circumstances..
What is your immunization policy?
As an open public place space, we cannot require parents/caregivers to show proof of vaccination before utilizing our premises. However, we take every precaution to ensure our environment is cleaned and sanitized before and after each day.
What is your sick child policy?
We ask that parents and caregivers be considerate and keep their children home if they are sick or feeling under the weather. We want to ensure that the Playroom NYC remains a fun, safe, and healthy environment for all.
How often are the toys cleaned?
Our dedicated cleaning professionals are on-site and available during hours of operations. Cleaning is done through-out the day with a deep clean after hours to ensure the space is kept sanitary and clean.
Is Stroller Parking Available?
We offer limited stroller parking in the vestibule and lobby area. If possible, we recommend leaving the stroller at home or bringing a collapsible stroller.
Is there a place to eat in The Playroom NYC?
There is a designated space in the back of the facility where food is allowed. We encourage you to bring your own snacks & beverages as long as they do not contain any nuts or nut products.
Is there a changing table / private bathrooms at the facility?
Yes, we have a private bathroom with a changing table.
Is there a place to eat within the play
OPEN PLAY / PASSES
Can I use my class or open play passes for my children?
Yes, all passes can be used by immediate siblings in the family.
Do passes expire?
All passes will expire after one year from date of purchase.
How do I redeem my passes?
You can redeem any passes upon arrival at the facility. You may also call or email ahead to reserve any a specific class.
Does my membership auto renew?
Yes, all memberships auto renew until canceled.
How can I cancel my membership?
You can email email@example.com or call (212) 729-6149 at any time to cancel your membership.
If I cancel my membership will I be refunded?
No, you will not receive a prorated refund. By canceling your membership, we will deactivate your auto renew and your membership will expire one month after the date of purchase.
How far in advance can I book my classes?
All classes are a first come first served basis. We always recommend booking your desired class at least a week in advance to secure a spot for your child. Families with memberships that allow class enrollment can book their classes upon their membership purchase.
How do I book my classes if I have a membership?
You can email firstname.lastname@example.org or call (212) 729-6149 or you may book them online through our app or website.
How many staff members are included in my party package and what are they responsible for?
The SELFIE packages includes two staff members, while the HANDS-FREE and OMG! include three. Staff members will facilitate your party from start to finish. The staff will greet your guests, collect and bag your gifts, pick-up toys, plating pizza along with cut and serve cake. All party packages include clean-up.
Can I bring in outside food?
You are welcome to bring your own adult food, but we ask that you notify us of any expected food delivery prior to the day of your party. Also, please make sure everything is nut-free.
Can I bring my own party favors?
Yes, you are welcome to provide your own party favors.
Can I extend the party by an additional 30 minutes?
Party extensions are available depending on the facility schedule. All party extensions must be confirmed at least 2 weeks prior to party date. The cost is $300 per additional half hour.
How does a typical party work?
All party packages are 90 minutes long. The first hour is unstructured open play followed by 30 minutes of a pizza and cake celebration in our party room.
What happens if my party runs over the allotted time?
There is a 15-minute grace period once the party ends for your guests to depart. After the allotted time, we reserve the right to charge an additional $200 should you and your guest not respect the scheduled party duration.
Is gratuity included?
Gratuity is at your own discretion, but is always greatly appreciated. We do not include gratuity in our party package.
What happens if I need to change the date and/or time of my party?
We allow reservations to be changed, however, there is a $200 date/time change fee.