(212)729-6149 play@theplayroomnyc.com

How many staff members do I get and what do they do?

With the hands free and OMG packages you get three staff members who will set up and facilitate your entire party. The selfie package gets two staff members who will facilitate your party once it starts. The staff will greet your guests, take gifts, pick up toys, put out pizza when its time to eat, cut and serve cake and clean up for all our birthday packages.

Can I bring in outside food?

Yes, you are welcome to bring your own adult food, but we ask that you notify us of any food deliveries to expect the day of your party. Please make sure everything is nut-free.

Can I bring my own party favors?

Yes, you are welcome to take care of your own party favors.

Can I add an additional 30 minutes?

Extending for 30 minutes will be at the discretion of The Playroom NYC if our schedule allows for it. It will be an additional $300 per half hour.

How does a typical party run?

Parties at The Playroom NYC are 90 minutes long. The first hour is unstructured open play followed by 30 minutes of pizza and cake in our party room.

What happens if my party runs over the allotted time?

There 15 minute grace period once the party ends for your guest to depart and get everything wrapped up. After the allotted time, we reserve the right to charge $200 should you and your guests not respect the time.

Is Gratuity Included?

Gratuity is at your own discretion but always greatly appreciated.

What is your cancellation policy?

Cancellations are dealt with on a case by case basis.

What is your maximum number of children that can attend the birthday? What is total max capacity?

The maximum number of children for any package is 40 children. Our max capacity of the entire space is 90 persons.

What time should I arrive for my party? What time should my guests arrive?

We ask that you arrive no earlier than 15 minutes prior to your Hands Free and OMG parties. Those doing The Selfie party package may arrive 1 hour prior to the party in order to set up. Your guest should be asked to arrive at the start time of your party.

How do I book my child's birthday at The Playroom NYC?

Please email us at events@theplayroomnyc.com or call us at (212) 729-6149 to book your child’s birthday.

Is a deposit required?

We require a 50% non-refundable deposit in order to secure your date and time.

Is my party private or will my guests share the play space and party room with guests from other parties?

All parties at The Playroom NYC have exclusive use of the facility and the party room.

Can I choose my own Hands-Free Theme?

No, for the hands-free package you must choose a theme off of the hands-free menu